Refund policy

Returns/Refund

We DO NOT refund on custom singlets. Customer may cancel order within the first 24 hours, after that 24 hour period we will not cancel/refund order. If there is an error with your custom singlet, you have 14 days from the time that you have received the singlet to contact us about the issue. If you exceed a 3 month period from the date of purchase without sending in an order form, you forfeit that order which will not be refunded. To return a stock singlet you have 20 days from the date of purchase. We do not cover shipping costs. You can return your singlet for a store credit only. 

Here at SLS we strive to make sure everything is perfect, but we understand that we will make mistakes. If you are not happy with your purchase, we will alter your singlet for a better fit! The customer has 20 days from the purchase date to send the singlet back for alterations.(customer pays shipping)

Sale items  
Only regular priced items may be returned for a store credit, unfortunately sale items cannot be refunded. 

Exchanges 

We gladly exchange items if they are returned in the same condition that they were shipped in. We do reserve the right to refuse this service. The customer will have 20 days from the purchase date to exchange the item. We do not cover shipping costs. THIS DOES NOT INCLUDE CUSTOM ORDERS. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, please contact thesnortlife58@gmail.com for a return address. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International shipping

We ship WORLDWIDE. Once the package is out of the US, we are not liable for that package. All International sales are FINAL SALE. 

Lost/Stolen packages 

Starting Jan 1, 2020 SLS will no longer offer 3$ standard shipping. All packages will require priority shipping. Once a package leaves our facility, it is no longer our responsibility and is in the hands of your chosen shipping provider. We will NOT refund/replace lost or stolen items. However, we will do our absolute best to work with both you and the shipping provider to locate the lost or stolen package.